![]() Please keep your file number for future reference when contacting this office. If your complaint is appropriate for this office, we will attempt to mediate your dispute through the services of our Consumer Mediation Unit, and you will be sent a letter with your complaint file number.When your complaint is referred, you will be notified by mail of the name and address of the referral agency or group, so that you may contact them for information concerning your complaint. It may be referred to a local consumer group or to another state or federal agency.We ask for, and appreciate, your patience.ĭepending on the nature of the complaint, one of the following courses of action may be taken: The Bureau of Consumer Protection receives more than 20,000 complaints per year, so it may take some time before we can thoroughly review your complaint. When we receive your complaint form, it will be reviewed by our staff. If you are writing to complain about a service you received, describe the service and who performed it. Specify all the important facts about your purchase, including the date and place you made the purchase and any information you can give about the product, such as the serial or model number. Save copies of any letters you send to the company as well as letters sent to you.Ĭomplaint letters should include your name, address, home and work telephone numbers, and account number, if appropriate. Keep records of your efforts and include notes with whom you spoke and what was done about the problem. ![]() Many companies have toll-free telephone numbers, often printed on the product. ![]() If the product is a national brand, call or write a letter to the person responsible for consumer complaints at the company’s headquarters, i.e., the company’s public relations representative or president. A large percentage of consumer problems are resolved at this level. ![]() If that person is not helpful, ask for the supervisor or manager and restate your case. Calmly and accurately explain the problem and what action you request. Gather and review your records, including sales receipts, warranties, contracts, repair orders, canceled checks and other documents which will back up your complaint and help the company solve your problem.Īfter gathering specific information about the problem, contact the person who sold you the item or performed the service. The first step in addressing any complaint is to identify the nature of the problem. I verify that I have read and understand the informational sheet about this process and, that the information provided is true and correct to the best of my knowledge, information and belief. I further authorize the party(ies) against which I have filed a complaint to communicate with and provide information related to my complaint to the Bureau of Consumer Protection. Please refer to the "Complaint Process" block found on this page for additional information which will help you in completion of the complaint form and also will explain in greater detail the mediation process.īy completing and submitting this complaint form, I am adopting this as my online signature and I authorize the Bureau of Consumer Protection to contact the party(ies) against which I have filed a complaint in an effort to reach an amicable resolution. Your complaint will also be kept on file with our office and the information contained therein may be used to establish violations of Pennsylvania Law. Additionally, your complaint may be shared with or referred to other governmental law enforcement or regulatory agencies. Please be advised that the information you provide will be shared with the party against which you have filed a complaint. The Attorney General, through the Bureau of Consumer Protection, provides a mediation service to consumers where an attempt may be made to mediate your individual consumer complaint if it falls within the jurisdiction of the office. As a law enforcement agency, the primary function of the Office of Attorney General is to represent the public at large by enforcing laws prohibiting unfair or deceptive practices. The Attorney General cannot act as your private attorney. Home Improvement Contractor Registration Home Improvement Contractor Registration.Home Improvement Contractor Registration.Voters’ Rights in Effect at the Polling Places on Election Days.Pennsylvania State Coroners’ Education Board.ACRE – Agriculture, Communities and Rural Environment.Community Drug Abuse Prevention Grant Program.Send Drug and Child Predator Anonymous Tips.Vector Smart Object Do Not Call List Do you receive unwanted calls? Check or add your phone numbers to the Pennsylvania Do Not Call Registry.
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