Brokers must be contracted and have completed the required AHIP & Wellcare Annual Certification Training (ACT) to access the materials portal (CustomPoint).The above steps, including images, are included in the PingOne Single Sign-On Portal User Guide, in the section titled Updating Your Single Sign-On Portal Contact Information. Then, select Remove to delete the old Text Message or Email. Once the additional authentication method is saved and added, select the ellipsis (3 dots) icon next to the old Text Message or Email method that you will no longer use.Select either Text Message or Email (the other options cannot be selected).A Select Method window will appear with the list of authentication method options. Under the AUTHENTICATION tab, select the Add Method button. ![]() Update your email and/or phone number, and select Save.Under the MY PROFILE tab, select the Edit Profile button.Proceed with the authentication prompt.Access PingOne with the following URL, using your NPN as the Username and the password you have set.To update outdated contact information (email, phone number) within PingOne, follow the steps outlined below: ![]() Updating Your Single Sign-On Portal Contact Information
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